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Terms & Conditions

GENERAL TERMS OF USE & SERVICE

The website www.hoteldekho.com is published and maintained by HotelDekho.com Pvt Ltd ("Company"), a company incorporated and existing in accordance with the laws of India. When you access, browse or use this Site, you accept, without limitation or qualification, the terms and conditions set forth herein. When you access any of the sub-Site (whether belonging to an ‘associate’ of Company or otherwise) through this Site, then such sub-Site may have its own terms and conditions, which are specific to such sub-Site.

These Terms and Conditions of use and any additional terms posted on this Site together constitute the entire agreement between Company and you with respect to your use of this Site.

SITE AND IT'S CONTENTS

This Site is only for your personal use. You shall not distribute exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.

As long as you comply with the terms of these Terms and Conditions of Use, Company grants you a non-exclusive, non-transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any manner whatsoever.

Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions or provide certain details. Answers to such questions or details required may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.

LINKS TO THIRD-PARTY WEBSITES

This Site may contain links to websites operated by parties other than Company. Company does not control such Sites and is not responsible for their contents. Company’s inclusion of hyperlinks to such Sites does not imply any endorsement of the material on such Sites or any association with their operators. If you decide to access any of the third party Sites linked to this Site, you do so entirely at your own risk.

OWNERSHIP

All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the "Content"), are protected by copyright under international conventions and copyright laws. You cannot use the Content for any purpose, except as specified herein.

You agree to follow all instructions so provided on this Site limiting the way you may use the Content.

There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by Company or any other third party. By displaying them on this Site, Company is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.

You may download such copy/copies of the Content to be used only by you for your personal use.
Hotel Dekho.com RIGHTS

If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by Company, as non-confidential.

You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way Company uses such material.

Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by Company anywhere in the world, in any medium, forever.

In this document, terms that commence with a capital letter are defined in this Section or in the preamble.
  1. "Content" means the text, documents, information, data, articles, images, photographs, graphics, software, applications, video recordings, audio recordings, sounds, designs, features, and other materials that are available on the Site.
  2. "Content" also includes Marks and Products and Services.
  3. "Mark" means trademark, trade name, service mark, trade dress, logo, custom graphics, or icon.
  4. "Member" means an individual who has registered with the Site. Members choose a Member ID and a password.
  5. "Member ID" means the e-mail address you use (with your password) to login to our Site.
  6. "HotelDekho" or "we" means HotelDekho and its subsidiaries and affiliates.
    "Products and Services" means the airline travel, hotel accommodation, car rental, ground transportation, tours, theater tickets, attractions, travel insurance, care alerts, fare alerts and other items available through the Site.
  7. "Provider" means HotelDekho’s licensors, suppliers, information providers, and travel and leisure service providers.
  8. "Purchase" means to book, reserve, or purchase.
    The terms "Site", "Marks", "Content" and "Products and Services" do not include the sites, marks, content, products or services that are provided by third parties, and that are available through a link from the Site. Their use is subject to the terms set forth by their respective owners or operations, on the third party's website.
  9. "Site" means the HotelDekho website and/or the www.hoteldekho.com website, and their respective subsites, together with the respective Content, Marks, Products and Services available from these sites and subsites
HOTEL TERMS
APART FROM THE GENERAL TERMS AND CONDITIONS, THE BELOW MENTIONED ARE THE SPECIFIC HOTEL TERMS.
  1. "Content" means the text, documents, information, data, articles, images, photographs, graphics, software, applications, video recordings, audio recordings, sounds, designs, features, and other materials that are available on the Site.
  2. "Content" also includes Marks and Products and Services.
  3. "Mark" means trademark, trade name, service mark, trade dress, logo, custom graphics, or icon.
  4. "Member" means an individual who has registered with the Site. Members choose a Member ID and a password.
  5. "Member ID" means the e-mail address you use (with your password) to login to our Site.
  6. "HotelDekho" or "we" means HotelDekho and its subsidiaries and affiliates.
    "Products and Services" means the airline travel, hotel accommodation, car rental, ground transportation, tours, theater tickets, attractions, travel insurance, care alerts, fare alerts and other items available through the Site.
  7. "Provider" means HotelDekho’s licensors, suppliers, information providers, and travel and leisure service providers.
  8. "Purchase" means to book, reserve, or purchase.
    The terms "Site", "Marks", "Content" and "Products and Services" do not include the sites, marks, content, products or services that are provided by third parties, and that are available through a link from the Site. Their use is subject to the terms set forth by their respective owners or operations, on the third party's website.
  9. "Site" means the HotelDekho website and/or the www.hoteldekho.com website, and their respective subsites, together with the respective Content, Marks, Products and Services available from these sites and subsites
HOTEL TERMS
APART FROM THE GENERAL TERMS AND CONDITIONS, THE BELOW MENTIONED ARE THE SPECIFIC HOTEL TERMS.
  1. The primary guest must be at least 18 years old to be able to check into the hotel.
  2. Check-in time is 12 pm and check-out time is 12 pm. Early check-in or late check-out is subject to availability and the hotel might charge you extra for it. Please note that the check-in time is subject to change as per hotel policy.
  3. Your stay does not include additional personal expenses like telephone charges, meals that aren't part of your meal plan, any hotel services you use (like laundry and room service) or tips. The hotel will charge you directly for these when you're checking out.
  4. It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Drivers License, Voters Card, and Passport. Without valid ID the guest will not be allowed to check in. Note- PAN Cards will not be accepted as a valid ID card.
  5. The hotel reserves the right of admission. Accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in. Company will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  6. Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas, New Year's Eve etc. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  7. Government has levied service tax on hotel room charges effective on stays from 1st May 2011. This tax may be required to be settled directly at the hotel.
Cancellation Policy:
  1. Every hotel has a different cancellation policy and the user shall be charged accordingly.
  2. If cancellation request is for the booking made with promo code, panelity will be charged on display/original price
  3. Please call our call-center number for cancellation.
  4. INR 300 will be charged as Hotel Dekhoservice fees apart from the cancellation charges.
  5. Only those cancellation requests which are made either online or on the phone to our customer support team shall be entertained. Company shall not be liable to entertain any cancellation requests made directly to the hotel without intimating Company and also through any other medium including, but not limited to, SMS or e-mail.
  6. Company charges a separate service fee of Rs.300 for all cancellations.
  7. If you don't show up at the hotel, you'll still be charged the entire amount.
Modifications & Refunds:
  1. Company doesn't support changes and modifications to online bookings once they're made.
  2. Don't call the hotel directly for reservation changes or cancellations. The hotel's agents can't make changes to or process refunds for these specially-negotiated rates.
  3. We take at least 7 to 10 working days to process refunds for bookings cancelled online.
  4. Your bank may debit its own separate charges from refunds made to your credit card or bank account.

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